Just another frustrated customer!!

If you are like most people, call centre operators have at some time or another, really ticked you off..right?   Call Centres would have to be top of the pop (should that be poop) list for their sometimes  remarkable ability to provide little or 'no service' .

I could beef on all day about some of these guys, I mean if they don't like the job...leave!! Don't hang in there just waiting to annihilate us when we are just trying to resolve a real product or service problem we have.

I want to ask the guys who train these operators a question.  What is the criteria, if any, for selection for these types of  jobs?

The mind boggles.

A recent true 'No Service Policy' example

A woman spends weeks trying to sort out a prepaid phone account which had been overcharged.  After her repeated calls to the customer service centre - get this - 'she was hung up on by one of the offshore call centre operators'.

This gets even better

A little while later, she gets a call from the company's customer service division doing a survey on the quality of its customer service. Of course,  she leaps right into telling her story by giving the operator some meaningful feedback about her recent experience - and,  you guessed it - 'after only a few questions the survey consultant hangs up on her'!!

There is still  humor in all this

The same day I heard about this story,  this 'fun email' taking a plug at life from the call centre operator's point of view made its way into my in-box:

Electronics Provider

Caller: 'Can you give me the telephone number for Jack?'

Operator: 'I'm sorry, sir, I don't understand who you are talking about'.

Caller: 'On page 1, section 5, of the user guide it clearly states that I need to unplug the fax machine from the AC wall socket and telephone Jack before cleaning. Now, can you give me the number for Jack?'

Operator: 'I believe it means the telephone point on the wall'.

If you have any stories of your own please email me as I would love to feature them on Daily Screw-Ups, alternatively you may provide it by way of adding your comment to this post.

The video below is another example of  'Call Centre/Help Desk Humor'..enjoy

Cheers

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